Digitalization programs drift when KPI selection is vague. Choose a short KPI set tied to decisions teams make weekly.
Sales KPIs
- Enquiry response time.
- Quote turnaround time.
- Pipeline conversion by stage.
Operations KPIs
- Work order cycle time.
- Inventory exception rate.
- On-time delivery percentage.
Reliability KPIs
- Unplanned downtime hours.
- Mean time between failures.
- Planned maintenance completion rate.
Start with 8 to 12 KPIs total and assign ownership per metric. If no one owns a KPI, it will not drive behavior.