Velynxia

Services - CallCRM

Never Miss a Customer Call Again

CallCRM helps your team route, track, record, and follow up customer calls with complete visibility.

CallCRM dashboard showing call activity and recent calls table

The Problem

Missed Calls

Potential customers call, nobody answers, and opportunities are lost.

Poor Call Routing

Calls are transferred multiple times before reaching the right person.

No Visibility

Managers lack a clear view of call volume, missed calls, and response activity.

Scattered Information

Call notes, follow-ups, and customer details are split across multiple tools.

How CallCRM Solves It

+Smart call routing by team, department, or business rules
+Instant missed call alerts via email
+Call recording playback for quality and compliance
+Customer timeline with calls, notes, and activity
+CRM synchronization for aligned sales and support teams
+Team-wide call visibility and performance tracking

Pricing

Simple Plans for Growing Teams

Twilio usage charges are billed separately by Twilio. No long-term contracts.

Starter

GBP 49/mo

Perfect for small teams

  • +Up to 2 users
  • +Inbound call routing
  • +Basic call logs
  • +Email notifications
  • +14-day call history
  • +Standard support
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Most Popular

Growth

GBP 149/mo

Most popular for growing businesses

  • +Up to 10 users
  • +Inbound and outbound workflows
  • +Call recording playback
  • +CRM integration
  • +Priority support
  • +90-day call history
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Scale

GBP 349/mo

Designed for larger teams

  • +Up to 25 users
  • +Advanced routing and failover
  • +Team performance analytics
  • +Workflow automation
  • +Dedicated onboarding
  • +1-year call history
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Optional Add-ons

  • Additional User: GBP 12/user/month
  • Advanced Analytics Pack: GBP 39/month
  • White-Glove Setup Service: GBP 299 one-time fee

Frequently Asked Questions

Do I need a Twilio account?

Yes. CallCRM uses your Twilio account for telephony and call handling.

Can I use my existing phone number?

In most cases, yes. Existing numbers can usually be ported to Twilio.

How long does setup take?

Most teams can be configured and operational within a few hours.

Can we add users later?

Yes. You can upgrade plan or add users at any time.

Ready to Improve Customer Call Management?

Stop losing opportunities due to missed calls and disconnected systems.